Privacy Policy

1. Introduction

Ramp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Ramp, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, password, and profile information
• Authentication Data: Information from third-party authentication providers such as Apple or Google.
• Location Information: Location data you provide or grant permission to access
• Content: Photos, videos, posts, comments, and other content you create or upload
• Payment Information: Billing details processed through our payment processor (Stripe)
• Communications: Messages, feedback, and support inquiries you send to us
• Social Connections: Information when you connect social media accounts

2.2 Information Automatically Collected

• Usage Data: Pages viewed, features used, time spent, interactions with content
• Device Information: Device type, operating system, browser type, IP address
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Tracking: Session data, preferences, and analytics information
• Performance Data: Error logs, crash reports, and performance metrics

2.3 Information from Third Parties

• Social media platforms when you connect your accounts
• Analytics and service providers
• Payment processors for transaction verification

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Create and manage your account
• Process your transactions and send related information
• Generate AI-powered content and features
• Personalize your experience and content recommendations
• Send notifications about activity, updates, and promotional content
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms and Conditions
• Connect and sync with third-party services you authorize
• Send marketing communications (with your consent where required)

4. AI and Machine Learning

We use artificial intelligence and machine learning technologies to provide features such as:

• Image generation and enhancement
• Content recommendations and personalization
• Search and discovery features
• Content moderation and safety

Your content may be processed by AI systems to provide these features. We do not use your content to train AI models without your explicit consent.

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

We work with trusted third-party service providers to help us operate our platform, including:

• Authentication and database providers
• Payment processing (Stripe)
• Cloud hosting and storage services
• AI and machine learning services
• Analytics and monitoring tools (such as usage analytics and crash reporting services)
• Email delivery services

5.2 Third-Party Integrations

When you connect third-party accounts, we share information necessary to provide integration features, subject to those platforms' privacy policies.

5.3 Other Users

Your profile, posts, and public activity are visible to other users of the Platform.

5.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations
• Prevention of fraud or security issues

5.5 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain your session and remember your preferences
• Understand how you use our Platform
• Improve performance and user experience
• Serve relevant content and advertisements
• Analyze trends and gather demographic information

You can control cookies through your browser settings, but disabling cookies may limit functionality.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Industry-standard security practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your information, except where we must retain it for legal or legitimate business purposes.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 General Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (via account settings)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request limitation on how we use your data
• Withdraw Consent: Withdraw previously given consent

9.2 GDPR Rights (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR).

9.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect and the right to opt-out of sales of personal information (we do not sell personal information).

9.4 Exercising Your Rights

To exercise your rights, contact us at hello@rampsocial.com or use the account settings page to manage your information and preferences.

10. Children's Privacy

Our Platform is not intended for children under 13 (or 16 in the EU). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Do Not Track

Some browsers have a "Do Not Track" feature. Currently, we do not respond to Do Not Track signals because there is no industry standard for how to interpret them.

13. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

14. Marketing Communications

We may send you promotional emails and notifications. You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in any email
• Adjusting notification settings in your account
• Contacting us at privacy@rampsocial.com

Note: You cannot opt out of transactional emails related to your account or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: hello@ramp.social
Website: ramp.social